Help
How can we help?
Answers for customers and merchants. Can't find it? We're one email away.
Customer questions
Is Loyable free?
Yes. Loyable is free for customers, no ads, and we don't sell your data.
Do I need to create an account?
Only when you want to. You can earn stamps on a physical card with no signup; register any time to sync your progress across shops.
Which shops can I use?
Any shop running Loyable, growing across Ticino, and now Zurich. Find a shop near you in the app.
What if I lose my phone?
Your cards are tied to your number, not your device. Sign in on a new phone and everything's back.
How is my data handled?
Stored in Switzerland, encrypted, and never sold. You can export or delete it any time.
Merchant questions
Do my customers need to download an app?
No. On day one, customers earn stamps with a single QR scan at your till, no signup required. The Loyable app is for customers who want to track their cards across multiple shops; they can install it any time and sync their existing progress.
What happens to the physical cards we already use?
We ship Loyable-branded anonymous cards as a starter kit, but if you have an existing card design we can print yours instead. Both keep working forever, customers can use the physical card and the digital wallet side by side.
How is customer data handled?
All data is stored in Switzerland, nFADP-compliant, encrypted at rest. Anonymous cards have no personal data attached until the customer chooses to register. You only ever see aggregated KPIs in the merchant dashboard.
Can I run more than one program?
Yes. Stamp cards, points-per-CHF, prepaid, tiered memberships, and gift cards can run side by side. Each program has its own card design, reward rules, and customer list.
Is there a long-term contract?
No. Monthly plans, cancel any time. If you switch off Loyable, customers keep their digital cards and we export your CSV.
Do I need to train my staff?
No. Handing out a card and scanning it are the whole workflow, the same two gestures as a paper stamp card. Most teams do it right on the first try without being shown.
My customers are older and not all have smartphones, does this still work?
Yes. The anonymous physical card works exactly like a paper card at the counter: no phone, no app, no signup. The app is optional, for customers who want it, nobody is left out.